S-PAY
Ticket Payment Platform
Facilitate seamless, secure online ticket payment services
Navigating the complexities of online ticket payments can be challenging for event organisers, who often grapple with issues like fraud prevention and complex financial reconciliation, and the intricacies of refunds and chargebacks. These hurdles can hinder profitability and customer satisfaction. S-PAY is a comprehensive ticket payment solution designed to tackle these challenges head-on.
S-PAY seamlessly integrates various online ticket payment processes into a single, streamlined system, offering your customers a variety of innovative, secure online ticket payment methods that enhance their overall experience. By incorporating S-PAY into your event payment platform, you can reduce the number of intermediaries, simplify transactions, and unlock new monetisation opportunities—all while ensuring compliance and protecting sensitive data.
Why choose our ticket payment services?
One centralised system
With S-PAY, you benefit from a centralised system designed to simplify online ticket payment operations. Our partnership with global payment provider, Adyen, enables seamless, end-to-end payment processing across all sales channels and methods, eliminating the hassle of managing multiple provider contracts.
Full data visibility
Our user-friendly web platform provides you with real-time insights into every transaction, offering a consolidated view automated breakdowns of both box office and online ticket payments. With all information consolidated in one place, resolving ticket payment issues is easier, and exchanging sales data with your accounting system is streamlined.
Futureproof technology
As new payment methods and regulations emerge each year, S-PAY will continue to evolve, ensuring that you remain up to date with the latest tech. Our platform allows ticket buyers—both domestic and international—to pay using their preferred methods, meaning a smoother and more convenient purchasing process that enhances transaction completion rates.
Simple contracts
Our contracts are designed to be simple, clear, and comprehensive, saving you the hassle of negotiating terms with multiple payment service providers. We manage the entire ticket payment chain on your behalf, simplifying your support process and minimising potential communication challenges.
Seamless set-up and support
Onboarding with our payment system is straightforward. S-PAY completes the process via a link and configures your terminals remotely. And if a terminal fails, we simply swap it with the spare device we provide. We’ll activate it remotely, ensuring you can continue selling without the wait for an on-site technician.
Fair, transparent costs
Our Interchange++ pricing model provides a clear breakdown of payment card costs—including the acquirer markup, card scheme fee, and interchange fee. Instead of varying markup rates for different payment methods, we only invoice you for our actual costs plus a fixed fee, ensuring price consistency whether you're in the EU or the US.
Secure, streamlined payments
Developed in collaboration with our technological partner Adyen, S-PAY delivers the highest conversion rates on the market by proactively addressing payment issues and detecting potential fraud using AI. Equipped with a suite of powerful features, our online ticket payment platform ensures a seamless ticket payment process, increasing the number of completed transactions.
Key features of our platform for ticket payment
FAQS
How does our S-Pay omnichannel ticket payment work?
S-Pay offers a comprehensive omnichannel ticket payment solution that integrates various payment processes into a single streamlined system. This allows event organisers to manage online ticket payments across multiple sales channels, such as e-commerce, proximity payments, and Mail Order Telephone Order (MOTO). By partnering with a global payment provider like Adyen, S-Pay ensures seamless end-to-end ticket payment processing, eliminating the complexities of managing multiple contracts and facilitating smooth transactions for customers. This centralised system enhances overall operational efficiency and provides real-time insights into transactions.
What secure, online ticket payment methods are supported with S-Pay?
S-Pay supports a wide range of secure, online ticket payment methods to accommodate the diverse preferences of ticket buyers. This includes traditional options such as credit and debit cards, as well as newer payment methods like digital wallets, mobile payments, and bank transfers, including:
- American Express
- Bancontact
- Diners
- Discover
- girocard
- Mastercard
- Maestro
- Visa
- Alipay
- Apple Pay
- Google Pay
- Klarna
- PayPal
- WeChat Pay
- iDEAL
- EPS
- TWINT
- JCB
- MultiBanco
- OpenBanking
- Podium Gift Cards
With these options, you can provide a secure and flexible payment experience for your customers.
Need another method? Contact your CSM and we'll look into it.
Can our online ticket payment service handle large-scale events and high transaction volumes?
Yes, S-Pay is designed to handle large-scale events and high transaction volumes efficiently. The platform's robust infrastructure ensures that it can seamlessly process a significant number of transactions without compromising performance. By centralising ticket payment processing and leveraging technology from our partner Adyen, S-Pay enhances transaction completion rates, minimises payment issues, and allows event organisers to focus on delivering a great experience rather than managing payment concerns.
How can our online ticket payment system improve the attendee experience at your events?
S-Pay significantly improves the attendee experience by providing a seamless, secure, and convenient payment process. Here’s how it enhances the overall experience:
- Variety of payment options: Attendees can choose from multiple secure payment methods to complete their ticket purchases, catering to their personal preferences and enhancing satisfaction.
- Higher transaction conversion rates: The streamlined ticket payment process reduces transaction times, allowing attendees to purchase tickets quickly and efficiently, which is especially critical during high-demand sales.
- Real-time data visibility: Organisers can access real-time insights into ticket sales and transaction performance, enabling them to respond promptly to any issues and ensure a smooth experience for attendees.
- Secure transactions: S-Pay’s robust fraud prevention measures and secure payment processing build trust with attendees, ensuring that their sensitive data is protected.
- Simplified refunds and chargebacks: With a user-friendly web platform, managing refunds and chargebacks becomes easier. This leads to improved customer satisfaction when resolving payment-related issues.
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Find out how our solutions can open your world.
Our team are happy to consult with you about your goals or give you a demo of our products and offerings at any time.
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